Go to page
25of 87
Rene
TOP
  • LastDodo Team
  • 6,271 messages
  • December 30, 2021 13:40
250
added
500
prices
100K
reviews
5K
posts
December 30, 2021 13:40
I had a foreign customer who ordered one booklet for 1.50 euros. I emailed him that the shipping costs would be relatively high due to cross-border and that I would understand if he wanted to cancel the order. No, he really wanted it. OK, paid, sent and then I got neutral feedback with the reason (drum roll) that the shipping costs were higher than the one and a half euros of the ordered book. Well, shoot me, there's no cure for that. Could only advise him to order for higher amounts from now on :)

It's annoying that people react like this pegag. While this buyer consciously chose this. Good to report that in response to his feedback I think.
Message has been translated from Dutch
Show original message
  • Catalogue administrator
  • 4,070 messages
  • December 30, 2021 13:43
10K
added
25K
prices
100
info pages
250K
reviews
2.5K
posts
December 30, 2021 13:43
A normal person can estimate shipping costs. If a buyer gives a neutral, even negative, feedback: as a seller in the counter reaction only dryly mention that it is the normal shipping cost. In the end, someone has to pay for that (and imo that is still the buyer: buyer's costs).
When visiting a shop, if I am tempted to order, I first read the feedback. I also see the red stigmas due to shipping costs, with the comments. And luckily at a dyer you can click through to his/other feedback. Usually you will soon know. There are ego trippers after all.
As a buyer, I sometimes look at the profile page. The (in)completeness of that page also teaches me a lot about the seller.
Conclusion: for me that red in a shop is not so bad, as long as it is framed (with non-emotional comments).
The checking the background of the red is just a few clicks and so not that much work. Preparing an order for production is a few hundred clicks, and that is quite a lot of work.

Packaging costs can only be estimated if the shop announces this. As a buyer, I like to read there whether packaging or handling costs will be added, and especially why (as Morits wrote: purchasing decent shipping boxes). You put that in your shop info where every visitor to the shop can read it.
For example: a stamp shop charges 1 euro for packaging costs. If you see the message in the info of the shop: "We charge 1 euro for packaging and handling costs. We pack the stamps in a bubble wrap, and the stamps are neatly on a plug-in card.", then you know well enough that that one euro is well spent.
Message has been translated from Dutch
Show original message
Morits
POWER
  • Catalogue administrator
  • 4,226 messages
  • December 30, 2021 13:44
1K
added
10K
prices
25K
reviews
2.5K
posts
December 30, 2021 13:44
Rene 
I buy my boxes from a packaging products company and they cost about €1.10 each. You can only buy them per 20 pieces.
Message has been translated from Dutch
Show original message
Rene
TOP
  • LastDodo Team
  • 6,271 messages
  • December 30, 2021 13:52
250
added
500
prices
100K
reviews
5K
posts
December 30, 2021 13:52
Morits , maybe an idea to set the packaging and handling costs (on top of the actual postage costs) at a maximum of 2 euros?
Or are there people with even higher packaging costs?
Message has been translated from Dutch
Show original message
  • Catalogue administrator
  • 4,070 messages
  • December 30, 2021 14:06
10K
added
25K
prices
100
info pages
250K
reviews
2.5K
posts
December 30, 2021 14:06
Rene 
I wouldn't, you can check everything and come up with rules (conditioning).
Who wants to charge little, nothing or a lot: no problem. But mention it in the info of the shop. Whoever gets a negative wipe out of the pan, and it wasn't mentioned ... that should just be on the blisters.
Is it mentioned: mention dry in the counter-comment.
That interests me as a buyer. I would like to estimate what is involved, and whether that additional cost (for me) is justified.
If someone were to mention '1 euro extra as a handling cost, but the shipment will also be franked with the most recent postage stamps.', then I gladly agree. How do you get current canceled stamps today ...
If someone were to mention: '5 euros extra as handling cost for time and cover." ... then I already know enough.  A collector does not count his time, it's a hobby.  A collector does it for the pleasure of collecting (and the resulting contacts with other collectors).  If your time is so precious, get a job.  Woodworkers, plumbers, and mechanics charge for their time.  That's their job.


Message has been translated from Dutch
Show original message
  • Catalogue manager
  • 5,361 messages
  • December 30, 2021 14:09
1K
added
100K
prices
25
info pages
500K
reviews
5K
posts
December 30, 2021 14:09
 perhaps an idea to set the packaging and handling costs (on top of the actual postage costs) at a maximum of 2 euros?
Or are there people with even higher packaging costs?

Sellers who have to send fragile/vulnerable items abroad, will certainly not be enough.
There is also a risk that many sellers will automatically use this maximum amount for the packaging costs of all orders ( large and small).
Buyers should ask the seller about this before paying the invoice if shipping costs are too high.
Message has been translated from Dutch
Show original message
Morits
POWER
  • Catalogue administrator
  • 4,226 messages
  • December 30, 2021 14:12
1K
added
10K
prices
25K
reviews
2.5K
posts
December 30, 2021 14:12
Rene 
You already have a few rejections, but I wouldn't set a limit, that could get sellers in trouble
Message has been translated from Dutch
Show original message
  • Catalogue administrator
  • 4,070 messages
  • December 30, 2021 14:29
10K
added
25K
prices
100
info pages
250K
reviews
2.5K
posts
December 30, 2021 14:29
Too many rules make it complicated in the long run for newcomers. Scares off.

Why you shouldn't give negative feedback, for example, if the sale doesn't go through? Recently I saw a shop of what seemed to me a 'faker': offers (usually firm below what is reasonable) followed by orders, but no invoice or delivery. That deserves more than one red flag.

I then considered whether this could be a structural abuse of the site. What you want to offer with an additional account below the price. Add to your wish list with another account. You will then be properly notified if a fish bites. Because every new supplier of an item wants to be the cheapest...
On other sites, the buyers bid, higher and higher.
On LD, the sellers bid lower and lower.

Isn't it otherwise stated in the 'User Agreement' that you are obliged to deliver what you offer at the suggested price?
With orders of hundreds of items, that some cannot be found ... can happen and a normal one understands that too. But an order of 5 items none of which can be delivered? Hmmm

You can't put on a red nose like a seller (shop)?
Message has been translated from Dutch
Show original message
Rene
TOP
  • LastDodo Team
  • 6,271 messages
  • December 30, 2021 14:34
250
added
500
prices
100K
reviews
5K
posts
December 30, 2021 14:34
Sellers who have to send fragile/vulnerable items abroad, will certainly not be enough.
There is also a risk that many sellers will automatically use this maximum amount for the packaging costs of all orders ( large and small).
Buyers should ask the seller about this before paying the invoice if shipping costs are too high.

That is also true. Then don't make a new rule for this I think.

Isn't it otherwise stated in the 'user agreement' that you are obliged to deliver what you offer at the proposed price?

That's right. If you encounter abuse of the rules, you can always report it to us Raoul62 
Message has been translated from Dutch
Show original message
Morits
POWER
  • Catalogue administrator
  • 4,226 messages
  • December 30, 2021 14:36
1K
added
10K
prices
25K
reviews
2.5K
posts
December 30, 2021 14:36
A seller (shop) is not allowed to wear a red nose?

It's about too high postage costs...
Message has been translated from Dutch
Show original message
Mark
VIP
  • 42 messages
  • December 31, 2021 03:16
500
added
1K
prices
25
posts
December 31, 2021 03:16
I read the discussion above and feel the urge to respond. More like a statement/statement. I have never given negative feedback on purchases. Not that things never went wrong, but the salespeople I've dealt with always took responsibility when something went wrong. And negative feedback about shipping costs? I've always considered shipping costs to be a given that I'm not going to argue about. simply because I can choose whether I agree with the shipping costs or not. Of course I also come across sellers, where it strikes me that the shipping costs are higher with them than with others. Sometimes this also has to do with the choice of the seller regarding the delivery method. The choice of whether or not to agree to this remains with me. Usually, in case of high shipping costs, I order albums, so that (in theory) the shipping costs are spread over several albums. Argued from my point of view, I don't understand why there are people who make a point of that.
Message has been translated from Dutch
Show original message
  • 15 messages
  • February 19, 2022 10:52
February 19, 2022 10:52
It is a pity that the possible shipping costs abroad are not known in advance, but it does create cowboys between the shops. Live in Germany myself and have ordered here a few times now or asked for information in advance about the additional costs but it seems that some are trying to take a few extra cents...

Requested 3 shops this week for the same number of strips... 
1 shop in NL charged 7 euros, 1 shop from Belgium 9 euros.
Both are reasonable, but at a third shop (NL) it was suddenly 15 euros extra... 
I can imagine that some buyers then feel a bit cheated.
Message has been translated from Dutch
Show original message
Morits
POWER
  • Catalogue administrator
  • 4,226 messages
  • February 19, 2022 11:22
1K
added
10K
prices
25K
reviews
2.5K
posts
February 19, 2022 11:22
Trash666 
Then you have to state with which sender that this happens, because it is very decisive
Message has been translated from Dutch
Show original message
  • 702 messages
  • February 19, 2022 11:35
5K
added
2.5K
prices
500
posts
February 19, 2022 11:35
I'm really curious about that.
I don't know a shipper that is cheaper than 8,- for a package from the Netherlands to Germany
Message has been translated from Dutch
Show original message
Morits
POWER
  • Catalogue administrator
  • 4,226 messages
  • February 19, 2022 12:37
1K
added
10K
prices
25K
reviews
2.5K
posts
February 19, 2022 12:37
And whether you send a junior boy's book or three parts thick van dale
Message has been translated from Dutch
Show original message
  • 15 messages
  • February 19, 2022 14:08
February 19, 2022 14:08
"Sending 9 / 12 softcovers to Germany costs 15.00 euros,
there is solid book packaging around it and you
also have a track/trace package with a code that you can
follow when the package arrives" 

So happened to me this week.

No idea with whom it will be sent, that's not up to me.

Around 8-9 euros is also acceptable up to 10kg from NL or Belgium




Message has been translated from Dutch
Show original message
Morits
POWER
  • Catalogue administrator
  • 4,226 messages
  • February 19, 2022 14:26
1K
added
10K
prices
25K
reviews
2.5K
posts
February 19, 2022 14:26
All rates of all senders can be viewed via the internet, €13 to Germany with track/trace and up to 2 kg is normal. Plus packaging...just count. €7 is completely impossible. This goes via PostNl.

With DHL up to 2 kg is €10.
Message has been translated from Dutch
Show original message
  • 4,321 messages
  • February 19, 2022 15:21
500
added
250
prices
25
info pages
2.5K
posts
February 19, 2022 15:21
For competitive reasons, sellers may decide to charge less than the actual costs, they then simply accept the loss themselves. Due to the large web shops that ship everything "free", most consumers have become so spoiled that they no longer have any idea what packaging and shipping really costs.
Message has been translated from Dutch
Show original message
  • 15 messages
  • February 19, 2022 16:16
February 19, 2022 16:16
I've probably been lucky so far then.
Of all orders, until now, 1 above 10  euros and that was from Belgium.
  
Business and private shipping are not the same prices.

Still, I think it would be better if it was just a bit clearer beforehand.
I am also more inclined to order from a shop that states that they do not charge shipping costs above an amount. Then I'm quite willing to spend a little more there.

Thank you for adding the nuance.
Message has been translated from Dutch
Show original message
  • 740 messages
  • February 19, 2022 16:18
50
added
100
prices
500
posts
February 19, 2022 16:18
A package up to 2 kilos from Germany to the Netherlands (max. 35 x 25 x 3 cm) currently costs Eur.4.89. with DHL. What is wrong in the Netherlands?.
Message has been translated from Dutch
Show original message
  • 4,321 messages
  • February 19, 2022 16:36
500
added
250
prices
25
info pages
2.5K
posts
February 19, 2022 16:36
What's wrong with DHL? You can't do it in the opposite direction for less than 10 euros.

By the way, 3 cm, you get 5 or 6 softcovers at most.
Message has been translated from Dutch
Show original message
Morits
POWER
  • Catalogue administrator
  • 4,226 messages
  • February 19, 2022 17:22
1K
added
10K
prices
25K
reviews
2.5K
posts
February 19, 2022 17:22
Germany is somewhat larger than the Netherlands. By the way DHL does not charge with letterboxes...
Message has been translated from Dutch
Show original message
  • 740 messages
  • February 19, 2022 17:40
50
added
100
prices
500
posts
February 19, 2022 17:40
Is mathematical, but a package from Berlin to Scheveningen is the same as a package from Scheveningen to Berlin, isn't it?. Only the price is different.
Message has been translated from Dutch
Show original message
Morits
POWER
  • Catalogue administrator
  • 4,226 messages
  • February 19, 2022 17:59
1K
added
10K
prices
25K
reviews
2.5K
posts
February 19, 2022 17:59
Frageria 
theoretically you're right, but it doesn't count from city to city...think about it. Otherwise, the rates in the Netherlands would also be different per city...
Message has been translated from Dutch
Show original message
  • 740 messages
  • February 19, 2022 18:09
50
added
100
prices
500
posts
February 19, 2022 18:09
Morits  Apparently if those cities are abroad, the calculation is different. It cannot be that if you send something to one side, it costs 5 euros, but if you want to send it back it costs 10 euros.
Message has been translated from Dutch
Show original message
Go to page
25of 87