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  • 60 messages
  • November 24, 2021 20:46
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November 24, 2021 20:46
The fact that as a customer you cancel an order because you think the postage costs are too high is of course not a problem, but to then still give negative feedback goes a long way in my opinion. Sellers should be better protected here! Feedback should be about the quality of the product and not an irrational response about the amount of the order. The product wasn't even delivered. Strange that a customer can still give negative feedback. Shouldn't this be neutral in this one? After all, the product has not been delivered, so it cannot be assessed. This negative feedback affects our ranking and thus visibility between the different providers. As entrepreneurs, we are therefore unfairly duped in this.
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  • LastDodo Team
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  • November 24, 2021 20:56
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November 24, 2021 20:56
That is not negative feedback but neutral. That doesn't affect your feedback score Keisinho so don't worry too much.
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  • 60 messages
  • November 24, 2021 21:04
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November 24, 2021 21:04
Dear Rene, I had contacted the buyer by phone to explain about the shipping costs, but the telephone conversation was ended abruptly by him. Initially, the customer gave negative feedback. Hence my response above, but the buyer just eventually changed this to neutral. That's fine too  and I know that neutral ratings don't count towards the percentage score. So this topic can be closed as far as I'm concerned. ps. Thanks for your quick response Rene.
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  • LastDodo Team
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  • November 24, 2021 21:16
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November 24, 2021 21:16
Ok, nice that it's solved Keisinho 
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  • Catalogue administrator
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  • November 27, 2021 22:44
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November 27, 2021 22:44
Well considered, it is not solved, because apparently it is possible to give feedback on a canceled order. And although the (non-)buyer has changed his feedback, that does not solve the problem.
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  • LastDodo Team
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  • November 28, 2021 00:42
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November 28, 2021 00:42
The feedback form already states that you are not allowed to give negative feedback if an item is no longer available:



That is a situation that occurs relatively often and we therefore specifically named.
The mentioned situation with regard to shipping costs does not occur very often, so I don't think it is a good idea to name all these kinds of situations on the feedback form.
BigBadWolf 
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  • Catalogue administrator
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November 28, 2021 09:10
Rene BigBadWolf 
A text on the form is meaningless. Just don't send a feedback form anymore if the order hasn't gone through...there's no transaction, so why?
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  • LastDodo Team
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November 28, 2021 10:57
The tricky part is that we can't quite accurately detect whether a transaction went through or not. In the event of non-performance, a seller could simply deliberately not set the order to shipped in order to avoid negative feedback.

In addition, it is also relevant to be able to give feedback to shops that do not respond or do not deliver. Otherwise, other users will not be able to see that no response / delivery has been made.
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  • Catalogue administrator
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  • November 28, 2021 12:14
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November 28, 2021 12:14
Rene
In case of no transaction, no invoice was sent, that's the whole point. It never got around to that...
There has been ONLY an order, otherwise nothing.
strong>Sorry, I use the capital letters to stand out, not to shout
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  • Catalogue administrator
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  • November 28, 2021 12:21
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November 28, 2021 12:21
If I see that someone orders a booklet of €5 or €10 and the postage costs are much higher, I will let them know by email, not by sending an invoice
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  • Catalogue administrator
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  • November 28, 2021 12:33
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November 28, 2021 12:33
Rene 
You can also trace that an order has been undone, because all items have been returned to the shop, which is essential for the seller because otherwise all items have to be added to the shop again by hand, meaningless ...
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  • LastDodo Team
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  • November 28, 2021 14:25
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November 28, 2021 14:25
Morits , you assume that every seller always updates the status, sends an invoice, etc., but that is not always the case.
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  • Catalogue administrator
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  • November 28, 2021 14:51
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November 28, 2021 14:51
Rene 
I just say that no invoice will be sent
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  • Catalogue administrator
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  • November 28, 2021 14:54
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November 28, 2021 14:54
Rene 
When not to send feedback form: if order, no invoice sent, order canceled-> no feedback
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  • Catalogue administrator
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November 28, 2021 14:58
Rene 
Just check all selection criteria. I've been in the software business for almost 40 years. This isn't rocket science. This way you exclude a lot of misery
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  • Catalogue administrator
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November 28, 2021 15:06
Rene 
If you now close the double sliding porte-brisee doors, there might be a cat flap somewhere open, so what...
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  • Catalogue administrator
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November 28, 2021 15:15
You can also edit your post, instead of posting every 5 minutes.
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  • Catalogue administrator
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November 28, 2021 15:16
I know 
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  • 40 messages
  • November 28, 2021 16:23
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November 28, 2021 16:23
I know that you know.
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  • 60 messages
  • December 06, 2021 14:48
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December 06, 2021 14:48
Rene
I have another customer with false negative feedback; I have politely responded to customer that I cannot deliver the desired item. I do have the item, but the reprint differs from the ordered reprint, namely Jommeke 30 reprint with number 93 instead of 91 on the back cover. customer orders on November 19, but does NOT respond to my emails and cannot be contacted by phone, because it is not filled in (should also be mandatory, I think.) Now I get negative feedback after 17 days (!!!), while It is stated that this is not allowed for items that have NOT been delivered. See the printscreen below:



Can you please remove the negative feedback and address this customer?
Thanks!
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  • LastDodo Team
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December 06, 2021 15:54
I emailed this buyer as an exception because in similar cases he had also given negative feedback several times elsewhere without delivery. Hopefully he will update those feedbacks soon.

I do see this as an exception and I won't feature in every feedback discussion. There are a lot of feedbacks on the platform and in between a lot of positive feedbacks, every now and then finding a feedback that you are not completely happy with is also part of it Keisinho  Buyers really see through it.

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  • 60 messages
  • December 06, 2021 16:07
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December 06, 2021 16:07
Rene Responding to your comment above: "There are a lot of feedbacks on the platform and between a lot of positive feedbacks, occasionally finding a feedback that you are not completely happy with is also a part of it"   
Your own rule says: "NO negative feedback if the sale does not go through" So the comment you make now is not consistent. I can live with justified negative feedback, but in this case it is unjustified for the 2nd time in a short time and for the 3rd time this year. We are a professional seller and earn our living selling comics. As mentioned earlier in this topic: a single negative feedback directly affects our ranking among other providers. Negative feedback makes us less visible and this directly affects our sales results. It is therefore really desirable that the feedback options are adjusted systemically and negative feedback simply cannot be given if the sale does not go through. It would also be nice if we as a seller could also give feedback to buyers. Lately it has become rife with regard to not responding to emails and not paying invoices sent.
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  • LastDodo Team
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  • December 06, 2021 16:12
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December 06, 2021 16:12
It is therefore really desirable that the feedback options are adjusted systemically and that negative feedback simply cannot be given if the sale does not go through.

If you can design a sound system where we can detect with 100% certainty that there has been no delivery and no money has been paid by the buyer, then we will certainly consider that Keisinho 
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  • 60 messages
  • December 06, 2021 16:23
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December 06, 2021 16:23
Too bad, now it becomes a discussion about the software system, while I only care about the incorrect feedback. you yourself make the rule that no negative feedback may be given in the event of non-delivery. When a customer does this anyway, you then leave it up to the customer whether or not he adjusts this. I have been active on lastdodo and the Catawiki auctions for almost 8 years with an excellent and reliable track record. In this situation, without any doubt, the negative feedback should be removed from the system directly from you. And I know this is possible, because it has been done twice in the past 8 years in similar situations. I am very disappointed that this is not happening now.
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  • LastDodo Team
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  • December 06, 2021 16:40
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December 06, 2021 16:40
You write:
that the feedback options are adjusted systemically and negative feedback simply CANNOT be given if the purchase does not go through.

I'm just asking you how then the system is supposed to know that it hasn't been delivered and hasn't been paid for by the buyer, because you're so adamant that this is easy to do.


In this situation, the negative feedback should without any doubt be removed from the system directly from you.

We never take away feedback. At most, in a few cases we can adjust the status from negative to neutral if it is obvious that negative is unjustified. In this case it seemed better to me to ask the buyer to do this because there are several sellers and he immediately knows the rule. By the way: any form of thanks for doing this within an hour of your report was not necessary, but your reactions are the other extreme...
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