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  • 9 messages
  • February 09, 2023 08:51
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February 09, 2023 08:51
On January 26th I bought comics at tasjedrbij. To date, these have not yet been delivered and I have not received an answer to my questions via email.
Who should I contact to report this?
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Rene
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  • February 09, 2023 09:32
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February 09, 2023 09:32
Grusies , This appears to be a seller with a lot of positive feedback. Perhaps he is unexpectedly unable to complete the order. The best thing to do is email him again. If there is still no response within a week, please contact us via the contact form (via Contact at the bottom of every page).
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  • 9 messages
  • February 09, 2023 09:38
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February 09, 2023 09:38
Dear, he just emailed me.
Thank you for your support.
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Rene
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  • LastDodo Team
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  • February 09, 2023 09:59
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February 09, 2023 09:59
Fine. Thanks for the update Grusies
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  • 9 messages
  • February 25, 2023 09:08
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February 25, 2023 09:08
Dear , so far I have not received anything.
I have already written to him several times.
Can you contact him?
Thanks in advance.
Regards.
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  • Catalogue manager
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  • February 25, 2023 09:34
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February 25, 2023 09:34
Grusies
The seller has been notified.
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  • Catalogue administrator
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  • February 25, 2023 10:10
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February 25, 2023 10:10
Collectioneur
In such a situation where the site itself (LD) contacts a shop owner, is it an option to forcibly close that shop until an appropriate response follows?
It looks like 'putting the knife to the throat', but it isn't.
It is a protection for buyers who may now also be able to place a new order in that shop.
Also a protection of the seller himself, if he is really unable to respond (due to accident or illness). After all, then he cannot fulfill other new orders, nor can he (temporarily) close his shop himself to prevent further disaster.

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  • Catalogue manager
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  • February 25, 2023 10:24
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February 25, 2023 10:24
In such a situation where the site itself (LD) contacts a shop owner, is it an option to forcibly close that shop until an appropriate response follows?

That's an option. But closing a shop has far-reaching consequences, so we don't do that before the seller has been warned.
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  • 9 messages
  • February 26, 2023 03:26
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February 26, 2023 03:26
Thanks for the help and feedback.
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  • 9 messages
  • March 22, 2023 11:03
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March 22, 2023 11:03
Sorry, but this is no longer normal.
I fulfilled my order on January 26.

Last week I already showed this.
Status is still the same.



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  • Catalogue manager
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  • March 22, 2023 14:44
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March 22, 2023 14:44
Grusies
Please be more specific about what you are referring to.
Is this about the order you posted about earlier?
If I understand correctly, the order has now (just) been shipped.
You can mention this in the feedback, just like a few others have already done.
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  • 9 messages
  • March 22, 2023 15:26
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March 22, 2023 15:26
Yes, this is still about the same order. I also asked him last week to check with DHL, but have not heard anything yet. Wrote to DHL myself today. I'll be sure to factor all of these into his feedback.
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  • Catalogue administrator
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  • March 22, 2023 16:39
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March 22, 2023 16:39
Grusies
If it takes a long time before the order is shipped; you can contact the seller about that.
But the seller can't change the shipping process let alone speed it up.
And another thing.
In the case of sales between private individuals, the seller has no liability.
In other words, the risk is for the buyer.
And with an insured shipment, you as a buyer are dependent on the seller.
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  • Catalogue administrator
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  • March 22, 2023 18:32
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March 22, 2023 18:32
In this case, where the shipment has stalled for too long in the shipping process, the only option now is for the seller to investigate the location of the package.
Based on that result, plus any possible solution from DHL, a solution can be offered to the buyer.

Unfortunately I have a lot of negative experiences with DHL and will never order if I know it will be delivered via DHL. (A lot of experience in the customer service department during covid period during store lockdown), but everyone is of course entitled to their own opinion.

As a buyer you cannot start this investigation, you really have to go through the seller, Good luck.
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  • 9 messages
  • March 23, 2023 01:20
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March 23, 2023 01:20
Thanks for the feedback.
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nlae
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  • March 23, 2023 19:23
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March 23, 2023 19:23
Grusies What you can do is file a complaint against DHL via the website www.klacht.nl with the details of your tracking number and the problem -Often that helps -Most companies are not happy with a complaint that affects everyone is visible - That website forwards the complaint to the DHL - You will receive a response anyway - Do state in the complaint that the sender will not be heard from again, otherwise they will try to send you into the woods that way.
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  • 9 messages
  • March 25, 2023 02:27
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March 25, 2023 02:27
Noah, thanks for the tip
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  • 207 messages
  • April 09, 2023 00:52
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April 09, 2023 00:52
Grusies

It may be good to know that with a shipment by DHL from the Netherlands to Belgium, the DHL tracking information stops as soon as the shipment has arrived in Belgium. From that moment on, Bpost will take over the delivery and you can track tracking information on the Bpost website.

So if you only look at DHL's tracking information, it seems as if nothing else has happened with the shipment.

Ridiculous that DHL does not update the tracking information once a package has been taken over by Bpost. I've had a lot of discussion with them about this but according to them it's normal procedure ;-(
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nlae
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  • April 19, 2023 09:36
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April 19, 2023 09:36
Grusies - Out of interest, is this matter now resolved?
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  • 9 messages
  • April 19, 2023 13:43
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April 19, 2023 13:43
Yes, DHL delivered on April 7, but the driver could not answer why it took so long. My writing to DHL has been to no avail, they have said they are looking into it but are now not replying.
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Rene
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  • April 20, 2023 14:40
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April 20, 2023 14:40
Glad you finally got it Grusies !
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