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Morits
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December 22, 2021 14:03
Rene 
I am changing status, as I have been doing for 100 years, there is no dropdown menu at the shipping provider
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December 22, 2021 14:07
We have been around for a long time, but not that long…

I can't help it if you don't explain what you do Morits 
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Morits
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December 22, 2021 14:10
Rene 
Help what can you do other than change status, nowhere else can you do that than with a Status change there are no other options...
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December 22, 2021 14:16
Morits  Ok, then the answer to this question is "yes" I think:

Then choose with the orange Change status button for "Sent"
Morits and you will then receive no popup?

My follow-up question was:

Which phone are you using?

Then we can investigate. I think it's a specific browser issue on mobile.

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Morits
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December 22, 2021 14:22
Rene 
I use a redmi with android 10
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December 22, 2021 14:25
Thanks Morits ! Let's take a look.

Do you not get any pop-ups when you choose a status or just this one for Not Sent?

And do you get the pop-ups when you click on Deviating payment instructions or Personal text for invoice e-mail, in Invoice and Payment block. Or not?

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Morits
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December 22, 2021 14:34
Rene
I never use those other options, so I don't know
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December 22, 2021 14:36
I never use those other options, so I don't know

Maybe you want to click on it Morits and see if you get a pop-up there?
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Morits
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December 22, 2021 14:44
Rene 
deviating payment instructions and Personal text will come up in a box, the others don't know yet
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Morits
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December 22, 2021 14:46
Rene 
At Invoice and Payment I have to click on the invoice number to start a download...
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December 22, 2021 14:51
Deviating payment instructions and Personal text will come up, the others don't know yet

Thanks, with those 2 so the pop-up.

In Invoice and Payment I have to click on the invoice number to start a download...

If all goes well, will the invoice be loaded or will you not receive it? Morits 
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December 22, 2021 14:52
Dear,
looks good, but one question: I used to have the option to pay by bank transfer and paypal. Can't find that choice anymore
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Morits
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December 22, 2021 14:54
Rene 
the invoice comes as a download, but I'm not going through with that...I don't see um directly online
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December 22, 2021 14:57
lordernie , don't you mean that you can turn on PayPal via Settings (in the dropdown under your avatar at the top right of every page), then Shop settings and then Payment options:

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December 22, 2021 14:57
lordernie 

hi, I really don't want to be annoying, but you really shouldn't let your buyers pay with Paypal. Soon you will be labeled a terrorist by America if you accidentally sell something with "Cuba"...
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December 22, 2021 14:58
the invoice comes as a download, but I'm not going through with that...I don't see um directly online

That's a bit cryptic Morits 
Do you get to see the invoice via that link or not?
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Morits
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December 22, 2021 15:00
Rene
yes, but I don't do the actual download because I know the download will come...
As said, I don't see the invoice online, only after the download...
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December 22, 2021 15:00
Every change takes some getting used to, so that will work with this new layout. What I unfortunately miss is the current stock. Previously 1 of 3 was sold. That was always handy to check the stock at the same time.
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December 22, 2021 15:01
yes, but I'm not doing the actual download, because I know the download will get there...

Okay, then I assume there is no problem there. Thanks.

Then you only have a problem with the Status changes, that you don't get a pop-up Morits 
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Morits
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December 22, 2021 15:02
Rene 
no problem, downloads have nothing to do with origin...it's there or it's not there...

My only problem is that I don't get a dropdown menu with the shipping provider ...
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December 22, 2021 15:05
#rene 
Have no more orders in the meantime, so can't check
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December 22, 2021 15:05
What I unfortunately miss is the current stock. Previously 1 of 3 was sold. That was always handy to check the stock at the same time.

Ah. Remember where you saw that Torenzegels

In the old order detail page the lines with the items looked like this:

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December 22, 2021 15:08
#rene 
Have no more orders in the meantime, so can't check

lordernie , I see you have 1144 feedback in your shop so you must have a lot of orders. But maybe you mean that those are old, archived orders and you don't have any new ones yet?
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Morits
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December 22, 2021 15:08
Rene 
what I have seen is the following:
I have also looked at old orders to see what is stated at the shipping provider and there I see that it has changed, now it says for example 'postnl' or 'dhl ' while in the old version one had to choose from the dropdown box from PostNl Domestic or DHL Benelux...
In the background something has been done with the contents of the old dropdown box...
To be clear : so I looked at orders from months ago.
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Morits
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  • December 22, 2021 15:12
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December 22, 2021 15:12
lordernie 
you have to look in the settings all the way down at payments, there is a box for Paypal that you can check...
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