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  • 1,545 messages
  • October 26, 2021 11:53
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October 26, 2021 11:53
have seen that Catawiki displays the feedback score of the last 12 months; Can't do this at Lastdodo either, because there 'still remains an (wrongly) negative score from years ago on my ;-)
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  • Catalogue administrator
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  • October 26, 2021 13:36
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October 26, 2021 13:36
I support this directly. I always think it's a shame when a store gets infected due to a customer who wants to play the tricky type at that moment (and maybe then become an RTBF and then start playing new 'games' with a new account). A 'blame' that doesn't drag you into the coffin, even after that the trace remains.

We already talked about the feedback and evaluations in a more detailed thread (remember 'Pinocchio' :)).
As a first step, I still prefer to base the % on the last x number of evaluations. Then, as a shop owner, you can sometimes get rid of a (unjustified) blame through hard work. If you only have 10 evaluations in 5 years as a shop: start to work! The fact that all feedback is shown, including those from 5 years ago, is not the real problem. Only the real curious choices browse in it. It's mainly the fact that once you lose that (psychologically important) 100%, it's simply permanent. No way back. Simply letting the account be 'forgotten' and restarting from scratch with a new account offers a solution. But be honest: a normal person would not normally do such a thing.
Only those who are bullied, feel targeted or have bad intentions delete their account. Only the latter also come back immediately. And really, don't we all want that?

In addition, I would like to make a case for an overview, open and naked for every user, of the 'new' accounts that are created. Moving on a monthly basis: 'these are the new ones from the last 31 days...'
The departers should also regularly check what those departers have been up to in recent weeks on LD: account < 6 months, and only give 5 evaluations that all turn red ... It's possible, yes. But then there are 5 shops added that may have been unjustly dragged through the mud. 5 shops that remain on LD with < 100% until long after their death. Who can never get it 100% again.
It's not necessary for me. And I will not avoid the shops that do not have 100%, I sometimes look at what is good first. Because I do know that there can be a good explanation for this (hospitalisation, fire, ...). But not everyone thinks that way.

Or LD should set up a committee where you, as a victim, can submit an old red blemish with the request to remove it. That is not transparent, depending on the work of the gray matter, the moment, and the circumstances. One is gone, one is not gone, breeding ground for new endless discussions and quarrels, ... No, rather hard coded. Everyone equal before the LD law.
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Rene
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  • October 26, 2021 14:21
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October 26, 2021 14:21
There has already been an extensive discussion about the feedback system.
My conclusion was that our current system has advantages and disadvantages, but the alternative of only looking at recent feedback also has the disadvantage that 1 negative feedback weighs very heavily.
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  • Catalogue administrator
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  • October 26, 2021 15:36
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October 26, 2021 15:36
Rene I don't really have a strong opinion about this, but one way to remedy this would be to possibly only count the last 100 reviews. Bad reviews from years ago are then removed if the shop in question continues to do good business and a recent bad review only has 1% influence on your score, which is not so bad at all.
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  • 4,319 messages
  • October 26, 2021 16:32
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October 26, 2021 16:32
No way back.
Yes. If every 1999 negative feedback is positive, the score is greater than 99.95% and is rounded up.
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  • Catalogue manager
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  • October 26, 2021 16:51
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October 26, 2021 16:51
 Yes. If every 1999 negative feedback is positive, the score is greater than 99.95% and is rounded up.

Always makes people happy :-)
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October 26, 2021 17:01
By the way, I'm wrong. With 1 negative and 1999 positive, the score is exactly 99.95%.
You may need just 1 more to round up.
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  • Catalogue administrator
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  • October 26, 2021 17:16
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October 26, 2021 17:16
Suppose I divide in the nougabollen by someone ... At my pace I then have to spend about 375 years on the penalty bench ...  That doesn't sound that positive after all, Tammo :)

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  • Catalogue manager
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  • October 27, 2021 08:05
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October 27, 2021 08:05
 Bad reviews from years ago are then removed if the shop in question continues to do good business and a recent bad review only has 1% influence on your score, which is not so bad at all.

Then you would distinguish between sellers with low and high numbers of sales. There are sellers who get rid of that negative score within a month and others not after 10 years.

Perhaps a combination of time and quantity is a better option. But as a wise man once said: "Every advantage also has a disadvantage" and "Every disadvantage also has an advantage" :-)

We continue to search for an optimal feedback system.
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  • 1 message
  • October 27, 2021 11:00
October 27, 2021 11:00
a new customer must always be able to see how you treat your business and your books (display the condition) when selling, and then it is only fair if everything is kept tidy about the sales and how that went, have you 100 percent and you have one who nags and is not honest (a buyer) you do not immediately drop in your value because of that one, but be honest 100 percent is of course very nice but you can also be wrong as a seller that's not a disaster your intentions must be good and then you always stand for that 100 percent for yourself is also worth something. we just live in a world right now where things are not going so perfectly and that also reverberates to the comic book world.
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  • 102 messages
  • October 28, 2021 16:53
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October 28, 2021 16:53
If you've been treating your customers well for years, it can just stay that way.
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  • January 01, 2022 11:11
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January 01, 2022 11:11
Happy New Year, 
but what do you think of Catawiki's system?
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  • 102 messages
  • January 01, 2022 11:16
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January 01, 2022 11:16
Bad.
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  • Catalogue administrator
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  • January 01, 2022 11:57
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January 01, 2022 11:57
from the Catawiki system

I don't know, I don't have an account on Catawiki. That's a (hilarious yet harrowing) story in itself. Maybe I'll entertain you with it in the LastDodo cafe :)
Best wishes for 2022 too!
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Morits
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  • January 01, 2022 12:13
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January 01, 2022 12:13
Raoul62
It's nice to hear from me
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  • 38 messages
  • January 14, 2022 19:19
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January 14, 2022 19:19
Why can't a seller give feedback, a completely faulty system at the moment.
Wrongly received 3 negative feedbacks in a short time and you can't give anything back, just some comments that don't help you. High time for the seller to give feedback as is the case everywhere else.

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Rene
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  • January 14, 2022 22:08
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January 14, 2022 22:08
Why can't a seller give feedback

betsie123  

The experiences on platforms with feedback from both sides are not always positive. You quickly get: "If you give me negative feedback, I'll give you that too".

That's why we didn't choose that. For the platform, it is most relevant that buyers can see what experiences other buyers have had with the respective seller.

Most buyers can weigh that well, by the way. A single negative feedback among many positive feedbacks really makes the average buyer look away.

And so you do indeed always have the opportunity to tell your side of the story, as you did in these cases.
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  • June 27, 2022 08:58
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June 27, 2022 08:58
What's it like with Canceled purchase from Buyer, Buyer bought comics from me DD is in good to fair condition Received extra photos on request Responds looks good Order placed after about a week an email comes with a few numbers ordered (5 ) no, no problem, just send back I return the amount in the meantime I am going on holiday without any message, the buyer will return the entire purchase of 33 after 5 days without any contact (would have given an alternative address) and report this by e-mail if I I've been gone for 3 days (reaction to my question had just been to contact me Why?) parcel light now at acquaintance have picked it up on my phone call (was placed behind the house by DHL) come back the 15.07 informed the buyer that I will refund the complete purchase, but only after I have seen the Comics, OK long story question is, can the buyer still give Feedback if canceled.
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Rene
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  • June 27, 2022 09:17
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June 27, 2022 09:17
OK long story question is can the buyer still give feedback if canceled.

Short answer: yes
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  • 1,106 messages
  • June 27, 2022 10:35
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June 27, 2022 10:35
nice then we'll just have to wait and see Red?
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Rene
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  • June 27, 2022 10:41
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June 27, 2022 10:41
Isn't that necessary? If you handle the complaint well, most buyers are very reasonable baronselderie-58 
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  • June 27, 2022 12:21
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June 27, 2022 12:21
In my opinion, the feedback should certainly not be negative, after all, the buyer received extra photos before the sale was concluded, and has promised that the 5 albums he was not satisfied with will be refunded and now also the full purchase price for the entire order (not according to agreement apparently) , which the buyer was first satisfied with except for those 5. That DHL  deposits a package deserves negative feedback, so for DHL, bizarre. Perhaps the buyer is indeed reasonable 
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  • 55 messages
  • June 27, 2022 23:05
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June 27, 2022 23:05
Unjustly received 3 negative feedbacks in a short period of time and you can't return anything,

Out of curiosity I read those feedbacks (that is an example of 'the Streisand effect'). And your response to it. You write about it yourself:

 Just make some comments that don't help you.

I have to agree with you: it doesn't do you any good. In fact, I find your tone in the response to those feedbacks resentful and unkind. People are called idiots and retards. In my opinion, that does more damage to your reputation than such negative feedback.

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  • June 28, 2022 07:26
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June 28, 2022 07:26
sucazel 

You brought up something in response to a post frombetsie123 from 5 months ago. I thought it was going to be about a post and a problem of baronselderie-58 ?
Then I also read through the feedbacks, B123 looks like someone who does the best for stamps and ditto service. You have a point that the way anger is expressed in response is a thing. However, you don't know the reactions behind the scenes of those buyers either, it can sometimes be too mutual. The feedback system is fine in my opinion, buyers and sellers can get an impression of both given and received feedbacks. But opinions can also differ.
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  • June 28, 2022 08:34
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June 28, 2022 08:34
received this mail from buyer  just read it think I had no chance from the start to execute the order properly just counted  the buyer sent 8 emails with extra photos comics are about 70 years old description good to reasonable  then I get these mail from buyer, don't think about it any more,The fact that, when checking the booklets, 9 of the first 12 do not meet the description and my expectations, has unfortunately made me decide to cancel the complete set to return.
With the first volumes of Donald Duck in particular, it is personally important to me to buy the booklets in
'larger' numbers in order to complete the volume as soon as possible.
In order to subsequently have to send a part back,
 
results in extra (unnecessary) work and costs.

to find and pack the DD in my collection etc etc etc was of course not important about and close
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