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  • February 20, 2021 08:26
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February 20, 2021 08:26
Is there room at any time to make some adjustments to the feedback system? Someone who orders something and does not speak up again has the right to post a feedback in the event of cancellation. Since in that case the seller can post a reaction to a negative or neutral, it is still "to do". However, a buyer and non-responder who also does not post feedback remains out of the picture. Suppose I cancel as a seller based on no response, can an attribute be set for the relevant user every time he does that? then a seller knows immediately what kind of meat is in the cockpit when placing an order. It happens to me a few times a year, so it is not that bad, but yes it is not fun anyway. LD is not a marketplace.
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  • 343 messages
  • February 20, 2021 09:20
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February 20, 2021 09:20
As a seller, I certainly think this is a great proposition. Have such buyers regularly, order and no longer respond.
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Rene
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  • February 20, 2021 16:03
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February 20, 2021 16:03
I think you mean a two-way feedback system where the seller also gives feedback to the buyer? There are advantages and disadvantages to this. Let's think about it. Do you know any platforms where this works very well?
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  • 343 messages
  • February 20, 2021 18:59
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February 20, 2021 18:59
I am also active on 2dehands.be, where both buyers and sales can give feedback. Now I regularly have users who buy something from my store and then stop responding. And then I have to wait very politely and patiently, because once I cancel the sale, the "fun" bidder (s) may give a negative feedback because I canceled the sale. Because then they suddenly react. The buyer should then not be allowed to give feedback after cancellation (after a period of 14 days of patience).
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  • 1,907 messages
  • February 20, 2021 19:50
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February 20, 2021 19:50
A one-sided feedback system works fine, 2-sided is unnecessary in my opinion. A seller can respond appropriately in a negative and neutral manner. And it is in fact already in two directions, if you as a buyer give a relatively large number of negative or neutral responses, that can also say something about that user. Indeed, the point is when someone does not respond that should be visible to every user and salespeople in particular in some way. Nothing is ideal, because a cancellation by a seller due to non-response must be correct. Perhaps aside, selling on LD is much more pleasant than on "open sites" as a marketplace. It seems that nobody trusts each other there anymore.
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Morits
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  • February 20, 2021 20:10
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February 20, 2021 20:10
It is also becoming less and less here on LD, more often orders to which no response is received ... unfortunately
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  • Catalogue administrator
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  • February 20, 2021 21:57
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February 20, 2021 21:57
Marketplace has a two-way feedback. It should be noted there that you can make a choice from standard catchphrases. Not a bad system in itself and it prevents textual excesses.
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  • 1,106 messages
  • February 21, 2021 10:55
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February 21, 2021 10:55
Ebay has abolished it Years ago (Seller Feedback) to prevent Blackmail Feedback E.g. if you give me red as a Buyer, you will get it back etc
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  • 4,308 messages
  • February 21, 2021 14:09
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February 21, 2021 14:09
Feedback for buyers still exists on eBay, but it can only be positive.

As long as you as a seller cannot reject buyers, those reviews are of little use anyway. If you want to know if you can trust a buyer, it might be helpful to see what feedbacks that person has given .

Find the way a seller responds to complaints I am also more telling than if he / she has a lot of customers who complain.
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  • Catalogue administrator
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  • February 21, 2021 14:13
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February 21, 2021 14:13
Let's think about it.

I think it was already in the pipeline

07 November 2020 12:45 PM
I like the idea of a “perfect” feedback system among the users of LD, but as long as it remains quiet with the executives, these are only musings in a cafe, unfortunately no more than that.
07 November 2020 12:53
Our team also thinks about it regularly. But we have not decided yet either. So we always welcome ideas.


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  • Catalogue manager
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  • February 21, 2021 14:40
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February 21, 2021 14:40
As long as you as a seller cannot refuse buyers, those reviews are of little use anyway. If you want to know if you can trust a buyer, it might be helpful to see what feedbacks that person has provided .

It is possible already. Via the Profile of a user you can see the feedback given.
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  • Catalogue manager
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  • February 21, 2021 14:46
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February 21, 2021 14:46
I think it was already in the pipeline

The problem is that apparently no ideal feedback system is used anywhere. Existing systems all have their advantages and disadvantages. You can always adjust something, but it has to get better.
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  • Catalogue administrator
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  • February 21, 2021 15:30
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February 21, 2021 15:30
For me personally, the Marketplace feedback is closest to ideal.

  1. If no transaction has taken place, also no possibility for a feedback (Note if you remove an ad that you do tick the right question (sold via Marktplaats or not sold via Marktplaats)
  2. Don't be insulted that you will receive predetermined answers in both positive and negative.
  3. A good update of your star average.
  4. Since Marktplaats has set up feedback, I have much less trouble with non-serious buyers.

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Morits
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  • February 21, 2021 16:33
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February 21, 2021 16:33
Huh? Can you give a response to Marktplaats if no transaction has taken place? Never noticed anything, usually you get from Marktplaats if you want to give feedback AFTER a transaction
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  • Catalogue administrator
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  • February 21, 2021 16:43
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February 21, 2021 16:43
I was asked once if I wanted to give feedback when there had been no transaction on MP.
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  • Catalogue administrator
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  • February 21, 2021 16:48
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February 21, 2021 16:48
@Morits
No, see my point 1; If no transaction has taken place, no possibility for feedback.
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  • Catalogue administrator
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  • February 21, 2021 17:05
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February 21, 2021 17:05
I never get a response from MP, I always work with the old-fashioned bank transfer and if the item has been paid for, I remove the advertisement and I immediately get the window sold via Marktplaats / not sold via Marktplaats , then I sell via Marktplaats and can then also provide immediate feedback.
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  • Catalogue manager
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  • February 21, 2021 17:39
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February 21, 2021 17:39
I was asked once if I wanted to give feedback while there was no transaction on MP.

You can also give feedback on MP if no transaction has taken place. At tweakers there are a few comments.
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  • 1,106 messages
  • February 21, 2021 18:07
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February 21, 2021 18:07
BigBadWolf there you are mistaken I get and regularly give feedback on Ebay so far 6000 at 100% as a buyer you have three options;

How was your experience? Rate this transaction

Positive Neutral Negative!

Have you contacted the seller? You can also discuss the issues before providing feedback.

Tell us a little more
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  • 1,907 messages
  • February 21, 2021 20:22
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February 21, 2021 20:22
The feedback system at marktplaats is built around the bidding formula. I don't like it but I read that others love it again. What's bad there: if someone leaves a negative feedback because they don't get their way, you can't even comment on the text. LD is simply a shop environment with items offered at fixed prices. In 95% of the orders (at least at my shop) no prior consultation takes place, in some cases at most via messages a request for a discount or something. Needless to say, the LD feedback system provides an excellent picture of both buyers and sellers, through feedback received and given. The only thing that is missing is a system that also shows orderers with orders that do not receive a response. But that may not be easy to arrange technically.
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GOIH101
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  • February 21, 2021 21:39
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February 21, 2021 21:39
I am very satisfied with the current application. Unique! And for that reason should already be protected. Prefer not to flatten to an average: /
For the attentive readers a lot of information can be gleaned from the saved (even unique) reviews :)
I occasionally also receive an empty order, but it does not really hurt me?
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GOIH101
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  • February 21, 2021 21:52
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February 21, 2021 21:52
Just as a reminder: if a transaction does not go through, I cancel it. Lastdodo then gives a choice which I tick as appropriate:
- Orderer does not respond
- Orderer does not want to purchase the item anymore
Once checked, the data remains available even if no rating is given.
A derivative of such data is eg TOP SELLER as mention.
I imagine NOTOIRE ORDERER (in the sense of notorious or incorrigible) is a possible option :))))))
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  • 4,308 messages
  • February 21, 2021 22:14
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February 21, 2021 22:14
It may already be there.
Thanks, Tammo, I hadn't discovered before.

(Or my memory let me down, that is also becoming more common ;-))
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  • 4,308 messages
  • February 21, 2021 22:18
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February 21, 2021 22:18
Occasionally I also receive an empty order, but it doesn't really hurt, right?
Stamp traders often involve hundreds of stamps that have to be collected manually (in advance, because it must be checked whether they have not been sold elsewhere in the meantime). If the orderer does not respond then I would also get angry about all that wasted time.
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GOIH101
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  • February 21, 2021 22:30
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February 21, 2021 22:30
And getting angry hurts?
But yes, I am in comics most of the time and there are orders from ten to hundreds, but I do not move an inch until payment is made, that makes a difference. If, after ordering, you have to check whether items may no longer be available, it seems to me to be a bad thing and a good reason to get angry ... at yourself. A plus may be that searchers (often many) become active as soon as the items become available again after cancellation. (I have never experienced any noticeable).
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