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  • 30 messages
  • April 20, 2024 13:34
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April 20, 2024 13:34
The answer to the feedback of the canceled order 10347359, dated 16-04-2024 has suddenly disappeared. Items have not yet been placed back in the shop. The orderer apparently had not read my conditions properly. I think it is being worked on and wait quietly.
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  • 30 messages
  • April 20, 2024 13:40
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April 20, 2024 13:40
The feedback has been changed from negative to positive.
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  • 30 messages
  • May 07, 2024 11:05
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May 07, 2024 11:05
Any idea how long it takes for canceled items to be placed back in the shop?
This concerns order 10347359, dated 16-4-24.
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  • Catalogue manager
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  • May 07, 2024 11:12
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May 07, 2024 11:12
jwillaert
That normally happens quite quickly.
Are the items listed as canceled when placing the order and is it indicated during the cancellation that the items must be returned to the shop?
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  • 30 messages
  • May 07, 2024 11:55
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May 07, 2024 11:55
Thank you for the quick response. The entire order has been canceled, but it was stated that the items would be returned.
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  • Catalogue manager
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  • May 07, 2024 12:20
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May 07, 2024 12:20
jwillaert
Your shop has now been re-indexed and the restored items should now be visible. Otherwise, the check mark will not be placed in the correct place when canceling.
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  • 30 messages
  • May 07, 2024 12:35
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May 07, 2024 12:35
I checked 2 items and they were not returned.
How can I solve it?
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  • Catalogue manager
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  • May 07, 2024 13:01
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May 07, 2024 13:01
This can only be done by reinstalling them.
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  • 30 messages
  • May 07, 2024 13:04
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May 07, 2024 13:04
Ok, let's do it.
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